QuiltCraft was struggling with a high volume of customer queries regarding their services, which were becoming increasingly difficult to manage manually. They turned to Deskhero to automate their customer support and helpdesk services.
Deskhero's advanced AI capabilities, leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, provided an efficient solution. The AI system was able to find relevant content and generate suggested replies, significantly reducing the response time.
Furthermore, Deskhero's comprehensive search bar enhanced by AI capabilities made it easier for QuiltCraft's support team to find relevant information quickly. This feature improved the efficiency of the support team and increased customer satisfaction.
The integration of Deskhero also allowed QuiltCraft to create structured data lists, custom fields, and user groups, further streamlining their customer support process. The kanban board feature helped in managing tickets effectively.
Overall, the implementation of Deskhero's AI-powered solutions has resulted in a more efficient and effective customer support service at QuiltCraft.
How has Deskhero improved QuiltCraft's customer support services?
Deskhero's advanced AI capabilities have streamlined QuiltCraft's customer support services by automating responses, improving search functionality, and efficiently managing tickets.
What features of Deskhero does QuiltCraft use?
QuiltCraft uses Deskhero's AI capabilities, structured data lists, custom fields, user groups, and kanban board for managing their customer support services.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies.
* This article provides an example of how a fictive company in the Quilting Services for Textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
