StitchMaster faced challenges in handling the increasing number of customer queries and complaints. They needed a solution that could not only manage the volume but also provide quick and accurate responses.
Deskhero's advanced AI capabilities offered a solution. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources, Deskhero was able to generate suggested replies, drastically reducing the time taken to respond to customer queries.
Deskhero's AI-enhanced comprehensive search bar also proved beneficial for StitchMaster. It enabled the support team to quickly find relevant information, thereby improving their efficiency and productivity.
Additionally, Deskhero's features like structured data lists, custom fields, and user groups helped StitchMaster streamline their helpdesk operations. The kanban board feature made ticket management more organized and efficient.
By implementing Deskhero's AI-powered solutions, StitchMaster has significantly improved its helpdesk efficiency and customer satisfaction.
How has Deskhero improved StitchMaster's helpdesk efficiency?
Deskhero's AI capabilities have improved StitchMaster's helpdesk efficiency by automating responses, enhancing search functionality, and organizing ticket management.
What features of Deskhero does StitchMaster use?
StitchMaster uses Deskhero's AI capabilities, structured data lists, custom fields, user groups, and kanban board to manage their helpdesk operations.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content and generate suggested replies.
* This article provides an example of how a fictive company in the Quilting Services for Textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
