BunnyHutch Inc. receives a high volume of customer queries about rabbit care, breeding, and disease management. They use Deskhero's ticket management feature to efficiently track and respond to these queries. The AI capabilities of Deskhero leverage OpenAI embeddings from previous tickets and knowledge base articles to suggest replies, reducing the time taken to respond to tickets.
The company also uses the custom fields feature to categorize tickets based on the type of query, such as feeding, breeding, or health issues. This helps them prioritize and assign tickets to the appropriate team members.
BunnyHutch Inc. has a vast knowledge base of articles on rabbit care and management. Deskhero's AI capabilities enhance the search results by using the embeddings from these articles to provide more relevant content to the customers.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information on rabbit farming from various online sources. The AI capabilities further enhance this feature by identifying and prioritizing the most relevant information.
Finally, BunnyHutch Inc. uses Deskhero's REST API to integrate their customer support system with their other business applications, providing a seamless experience for their customers.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities use OpenAI embeddings from previous tickets and knowledge base articles to suggest replies to new tickets. This reduces the time taken to draft responses, thereby improving response times.
How does Deskhero help in keeping the knowledge base updated?
Deskhero's website scraping feature automatically gathers the latest information on rabbit farming from various online sources. The AI capabilities identify and prioritize the most relevant information to be added to the knowledge base.
How does Deskhero integrate with other business applications?
Deskhero provides a REST API that allows it to integrate with other business applications. This provides a seamless experience for the customers as they can access all services from a single platform.
* This article provides an example of how a fictive company in the Rabbit Farming industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
