Equine Elite manages a large number of customer inquiries daily, ranging from horse leasing details to race schedules. They use Deskhero's ticket management system to efficiently handle these inquiries. The AI capabilities of Deskhero help in suggesting replies to these tickets by leveraging OpenAI Embeddings from previous tickets and knowledge base articles.
With Deskhero's custom fields and structured data lists, Equine Elite is able to categorize and prioritize customer inquiries effectively. This ensures that high priority tickets are addressed promptly, improving customer satisfaction.
Equine Elite also uses Deskhero's knowledge base feature to create a comprehensive database of information related to horse leasing and racing. The AI capabilities of Deskhero can generate articles from various formats like Word, PowerPoint, and PDF files, making it easier for the support team to populate the knowledge base.
The website scraping feature of Deskhero is used by Equine Elite to keep their knowledge base up-to-date with the latest news and updates from the horse racing industry. This information is then used by the AI to enhance search results and suggest replies.
Finally, the REST API of Deskhero allows Equine Elite to integrate their existing systems with Deskhero, ensuring a seamless flow of information. This helps in maintaining a consistent and efficient support service.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate your existing systems with Deskhero.
How does Deskhero help in populating the knowledge base?
Deskhero's AI can generate knowledge base articles from various file formats like Word, PowerPoint, and PDF. This makes it easier to populate the knowledge base with relevant information.
* This article provides an example of how a fictive company in the Racehorse Ownership & Leasing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
