Gallop Group handles a multitude of customer inquiries daily. To manage these efficiently, they use Deskhero's ticket management system. Deskhero's AI capabilities assist in suggesting replies to these tickets by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources.
Gallop Group uses Deskhero's custom fields and structured data lists to effectively categorize and prioritize customer inquiries. This ensures that all inquiries are addressed promptly, improving customer satisfaction.
Gallop Group utilizes Deskhero's knowledge base feature to create a comprehensive database of information related to horse leasing and racing. The AI capabilities of Deskhero can generate articles from various formats like Word, PowerPoint, and PDF files, making it easier for the support team to populate the knowledge base.
Gallop Group uses the website scraping feature of Deskhero to keep their knowledge base updated with the latest news and updates from the horse racing industry. This information is then used by the AI to enhance search results and suggest replies.
Finally, the REST API of Deskhero allows Gallop Group to integrate their existing systems with Deskhero, ensuring a seamless flow of information. This helps in maintaining a consistent and efficient support service.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate your existing systems with Deskhero.
How does Deskhero help in populating the knowledge base?
Deskhero's AI can generate knowledge base articles from various file formats like Word, PowerPoint, and PDF. This makes it easier to populate the knowledge base with relevant information.
* This article provides an example of how a fictive company in the Racehorse Ownership & Leasing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
