Stallion Services receives a plethora of customer inquiries daily. To manage these effectively, they use Deskhero's ticket management system. Deskhero's AI capabilities aid in suggesting replies to these tickets by utilizing OpenAI Embeddings from previous tickets, knowledge base articles, and other resources.
Stallion Services uses Deskhero's custom fields and structured data lists to efficiently categorize and prioritize customer inquiries. This ensures that all inquiries are addressed in a timely manner, enhancing customer satisfaction.
Deskhero's knowledge base feature is used by Stallion Services to build a comprehensive repository of information related to horse leasing and racing. The AI capabilities of Deskhero can generate articles from different formats like Word, PowerPoint, and PDF files, simplifying the process of populating the knowledge base.
Stallion Services leverages the website scraping feature of Deskhero to keep their knowledge base current with the latest industry news and updates. The AI uses this information to enhance search results and suggest replies.
Lastly, Stallion Services uses Deskhero's REST API to integrate their existing systems with Deskhero, ensuring a smooth flow of information. This integration aids in maintaining a consistent and efficient support service.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate your existing systems with Deskhero.
How does Deskhero help in populating the knowledge base?
Deskhero's AI can generate knowledge base articles from various file formats like Word, PowerPoint, and PDF. This makes it easier to populate the knowledge base with relevant information.
* This article provides an example of how a fictive company in the Racehorse Ownership & Leasing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
