Stallion Stars has a comprehensive knowledge base consisting of articles, policies, manuals, and presentations. Managing this information was a challenge until they implemented Deskhero. The platform's structured data lists and custom fields have improved organization, but the AI capabilities have truly revolutionized their knowledge base management.
Deskhero's AI uses OpenAI Embeddings to analyze the company's knowledge base and generate relevant content. This has made it easier for the support team to find the information they need and has improved the quality of their responses to customer inquiries.
The AI also generates suggested replies based on the knowledge base, reducing the time it takes to respond to inquiries and improving customer satisfaction. This is particularly useful during peak racing seasons when the volume of inquiries increases significantly.
Stallion Stars also uses Deskhero's website scraping feature to gather the latest news and developments in the horse racing industry. The AI analyzes this data and incorporates it into the knowledge base, ensuring the support team always has the most current information.
Overall, Deskhero's advanced AI capabilities have greatly enhanced Stallion Stars' knowledge base management and customer support services.
How has Deskhero improved knowledge base management?
Deskhero's AI analyzes the company's knowledge base and generates relevant content, making it easier for the support team to find the information they need and improving the quality of their responses.
How does Deskhero's AI generate suggested replies?
The AI uses OpenAI Embeddings to analyze the company's knowledge base and generate suggested replies based on this information, reducing response times and improving customer satisfaction.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses a website scraping feature to gather the latest industry news. The AI analyzes this data and incorporates it into the knowledge base.
* This article provides an example of how a fictive company in the Racehorse Ownership industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
