Galloping Glory receives a large number of inquiries from various stakeholders. Managing these inquiries and maintaining an efficient workflow was a challenge until they implemented Deskhero. The platform's user groups and tickets management system have improved organization, but the AI capabilities have truly optimized their workflow.
Deskhero's AI uses OpenAI Embeddings to analyze the company's data and generate suggested replies to customer inquiries. This has not only improved the quality of responses but also reduced the time it takes to respond, thereby increasing customer satisfaction.
The AI also enhances search results, making it easier for the support team to find relevant information quickly. This is particularly useful when dealing with complex inquiries that require detailed knowledge of the horse racing industry.
Galloping Glory also uses Deskhero's website scraping feature to stay updated with the latest news and developments in the horse racing world. The AI analyzes this data and incorporates it into suggested replies and search results, ensuring the support team always has the most current information.
Overall, Deskhero's advanced AI capabilities have optimized Galloping Glory's customer support workflow, making it more efficient and effective.
How has Deskhero optimized the customer support workflow?
Deskhero's AI analyzes the company's data and generates suggested replies to customer inquiries, reducing response times and improving the quality of responses. It also enhances search results, making it easier for the support team to find relevant information quickly.
How does Deskhero's AI improve the quality of responses?
The AI uses OpenAI Embeddings to analyze the company's data and generate suggested replies based on this information, ensuring that responses are accurate and relevant.
How does Deskhero keep the support team updated with the latest industry news?
Deskhero uses a website scraping feature to gather the latest news and developments. The AI analyzes this data and incorporates it into suggested replies and search results.
* This article provides an example of how a fictive company in the Racehorse Ownership industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
