Equine Elite receives a high volume of inquiries from potential investors, current owners, and horse racing enthusiasts. Managing these inquiries was a challenge until they implemented Deskhero. The platform's ticket management system and kanban board have significantly improved their workflow, but the real game-changer has been the AI capabilities.
Equine Elite has a vast knowledge base including articles, policies, manuals, and presentations. Deskhero's AI uses OpenAI Embeddings to analyze this data and generate suggested replies to customer inquiries. This has drastically reduced response times and improved the quality of responses.
The AI also enhances search results, making it easier for the support team to find relevant information quickly. This is particularly useful when dealing with complex inquiries that require detailed knowledge of the horse racing industry.
Equine Elite also uses Deskhero's website scraping feature to keep up-to-date with the latest news and developments in the horse racing world. The AI analyzes this data and incorporates it into suggested replies and search results, ensuring the support team always has the most current information at their fingertips.
Overall, Deskhero's advanced AI capabilities have transformed Equine Elite's customer support, making it more efficient and effective.
How has Deskhero improved response times?
Deskhero's AI analyzes the company's knowledge base and generates suggested replies to customer inquiries, drastically reducing the time it takes to respond.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to analyze the company's data and improve the relevance of search results, making it easier for the support team to find the information they need quickly.
How does Deskhero keep up with the latest industry news?
Deskhero uses a website scraping feature to gather the latest news and developments. The AI analyzes this data and incorporates it into suggested replies and search results.
* This article provides an example of how a fictive company in the Racehorse Ownership industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
