TrackGuard has a vast knowledge base and numerous support tickets that contain valuable information. However, finding relevant content was time-consuming and inefficient. With Deskhero's advanced AI capabilities, they can leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation to find relevant content quickly.
The AI capabilities of Deskhero have significantly improved the efficiency of TrackGuard's customer support. The AI suggests replies based on the context of the customer's query, reducing the time spent by support agents on each ticket. This has led to faster response times and increased customer satisfaction.
Deskhero's website scraping feature also helps TrackGuard keep their knowledge base up-to-date. The platform automatically scrapes new information from TrackGuard's website and updates the knowledge base, ensuring that support agents always have the latest information at their fingertips.
The comprehensive search bar powered by AI has made it easier for both customers and support agents to find the information they need. It uses the AI embeddings to enhance search results, providing more relevant and accurate information.
Finally, TrackGuard uses the REST API provided by Deskhero to integrate the platform with their existing systems. This seamless integration has further improved the efficiency of their customer support operations.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This reduces the time spent by support agents on each ticket, leading to faster response times.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses a website scraping feature to automatically scrape new information from your website and update the knowledge base.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Racetrack Maintenance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
