PitStopPro uses Deskhero's AI capabilities to analyze and categorize customer queries. This helps them manage a high volume of queries and respond to tickets in a timely and efficient manner.
Deskhero's AI also suggests replies based on the context of the customer's query. This feature has significantly improved PitStopPro's response times and ensured that customers receive consistent and accurate responses.
To keep their knowledge base updated, PitStopPro uses Deskhero's website scraping feature. This feature automatically updates the knowledge base with new information from PitStopPro's website, ensuring that the latest information is always available to customers and support agents.
PitStopPro also benefits from Deskhero's comprehensive search bar, which is enhanced by AI. This feature uses AI embeddings to provide more relevant and accurate search results, making it easier for users to find the information they need.
Finally, PitStopPro uses Deskhero's REST API to integrate the platform with their existing systems. This has streamlined their operations and improved the efficiency of their customer support.
How does Deskhero's AI help handle customer queries?
Deskhero's AI analyzes and categorizes customer queries, helping you manage and respond to tickets more efficiently. It also suggests replies based on the context of the query, improving response times and ensuring consistent responses.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to automatically update the knowledge base with new information from your website.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Racetrack Maintenance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
