SpeedMaintain receives a high volume of customer queries daily. To manage this effectively, they use Deskhero's AI capabilities to analyze and categorize these queries. This helps them prioritize and respond to tickets more efficiently.
Deskhero's AI also generates suggested replies based on the context of the customer's query. This not only improves response times but also ensures consistent and accurate responses. SpeedMaintain has seen a significant improvement in customer satisfaction since implementing this feature.
To maintain an up-to-date knowledge base, SpeedMaintain uses Deskhero's website scraping feature. This feature automatically updates the knowledge base with new information from SpeedMaintain's website, ensuring that customers and support agents always have access to the latest information.
The comprehensive search bar, enhanced by AI, is another feature that SpeedMaintain finds invaluable. It uses AI embeddings to provide more relevant and accurate search results, making it easier for users to find the information they need.
Lastly, SpeedMaintain uses Deskhero's REST API to integrate the platform with their existing systems. This has streamlined their operations and made it easier to manage customer support.
How does Deskhero's AI help manage customer queries?
Deskhero's AI analyzes and categorizes customer queries, helping you prioritize and respond to tickets more efficiently. It also suggests replies based on the context of the query, improving response times and ensuring consistent responses.
How does Deskhero maintain an up-to-date knowledge base?
Deskhero uses a website scraping feature to automatically update the knowledge base with new information from your website.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Racetrack Maintenance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
