Speedway Solutions uses Deskhero's AI capabilities to manage a high volume of customer support tickets. The AI analyses previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to suggest replies to new tickets, significantly reducing the response time.
The company also uses Deskhero's AI to enhance its search results. When a customer searches for a solution, the AI uses OpenAI Embeddings to find the most relevant content from the company's vast knowledge base and presents it to the customer, improving the customer's self-service experience.
Speedway Solutions has also taken advantage of Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This has helped them to efficiently allocate resources and ensure that urgent issues are addressed promptly.
With Deskhero's custom email domains, Speedway Solutions has been able to maintain a consistent brand image in their communication with customers. The user groups feature has also enabled them to effectively manage their team and assign tasks based on expertise.
Overall, the use of Deskhero has significantly improved Speedway Solutions' customer support efficiency, reduced response times, and enhanced the customer experience.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. Based on this analysis, it suggests the most relevant replies to new tickets.
How does Deskhero enhance search results?
When a customer searches for a solution, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the company's knowledge base and presents it to the customer.
How does Speedway Solutions use Deskhero's custom fields and structured data lists?
Speedway Solutions uses these features to categorize and prioritize tickets, helping them to efficiently allocate resources and address urgent issues promptly.
* This article provides an example of how a fictive company in the Racetrack Management & Maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
