Speedster Gear receives a high volume of customer inquiries daily. The company uses Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, thereby speeding up the response time.
The AI-powered comprehensive search bar has made it easier for the customer support team to find relevant information quickly. This feature has reduced the time spent on searching for information, allowing the team to focus more on resolving customer issues.
Deskhero's AI also enhances the knowledge base by generating articles from word, powerpoint, pdf files. This feature has significantly reduced the time and effort required to create and update the knowledge base, making it a reliable source of information for both the customer support team and customers.
With the help of Deskhero's REST API, Speedster Gear has been able to integrate the platform with their existing systems. This integration has streamlined the workflow, making it easier for the team to manage tickets and user groups.
Overall, Deskhero's advanced AI capabilities have enabled Speedster Gear to provide faster and more efficient customer support. The platform has not only improved the productivity of the customer support team but also enhanced the customer experience.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI enhances the knowledge base by generating articles from word, powerpoint, pdf files. This feature reduces the time and effort required to create and update the knowledge base.
Can Deskhero be integrated with existing systems?
Yes, with the help of Deskhero's REST API, the platform can be integrated with existing systems. This integration can streamline the workflow, making it easier to manage tickets and user groups.
* This article provides an example of how a fictive company in the Racing Equipment Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
