Rapid Racer Inc. deals with a wide range of customer queries and complaints daily. To manage these effectively, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, thereby improving the speed and accuracy of responses.
The AI-powered comprehensive search bar has revolutionized the way the helpdesk team finds information. This feature has significantly reduced the time spent on searching for information, allowing the team to resolve customer issues faster.
Deskhero's AI also enhances the knowledge base by generating articles from word, powerpoint, pdf files. This feature has made the knowledge base a more reliable and updated source of information for both the helpdesk team and customers.
With the help of Deskhero's REST API, Rapid Racer Inc. has integrated the platform with their existing systems. This integration has made it easier for the team to manage tickets and user groups, thereby improving the overall workflow.
In conclusion, Deskhero's AI capabilities have enabled Rapid Racer Inc. to provide better and faster helpdesk services. The platform has not only improved the efficiency of the helpdesk team but also enhanced the customer experience.
How does Deskhero's AI improve the speed and accuracy of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, thereby improving the speed and accuracy of responses.
How does Deskhero's AI-powered search bar work?
Deskhero's AI-powered search bar uses advanced algorithms to find relevant information quickly. This feature has significantly reduced the time spent on searching for information, allowing the team to resolve customer issues faster.
Can Deskhero's AI generate articles for the knowledge base?
Yes, Deskhero's AI can generate articles for the knowledge base from word, powerpoint, pdf files. This feature has made the knowledge base a more reliable and updated source of information.
* This article provides an example of how a fictive company in the Racing Equipment Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
