RadioActive FM receives numerous customer queries and feedback daily. Using Deskhero's structured data lists and custom email domains, they efficiently manage these interactions. The AI capabilities of Deskhero analyze the content of these interactions to suggest appropriate responses, reducing the workload of their customer service team.
The company uses Deskhero's kanban board feature to visualize their workflow and track the progress of each query. The AI capabilities of Deskhero analyze the workflow data to suggest improvements, leading to increased productivity.
RadioActive FM also uses Deskhero's knowledge base feature to store all their policies, manuals, and presentations. The AI capabilities analyze these documents and suggest relevant content when responding to customer queries, ensuring that the responses are accurate and informative.
With the comprehensive search bar feature, the customer service team at RadioActive FM can quickly find relevant information to resolve customer queries. The AI capabilities of Deskhero enhance the search results by analyzing the query and suggesting the most relevant information.
Lastly, RadioActive FM uses the REST API feature of Deskhero to integrate their customer service system with other platforms. This allows them to leverage the AI capabilities of Deskhero across their entire customer service operations, leading to improved efficiency and customer satisfaction.
How does Deskhero's AI capabilities enhance the kanban board feature?
Deskhero's AI capabilities analyze the workflow data on the kanban board to suggest improvements. This can lead to increased productivity and better management of customer queries.
How does the AI capabilities of Deskhero improve the knowledge base feature?
Deskhero's AI capabilities analyze the documents in the knowledge base and suggest relevant content when responding to customer queries. This ensures that the responses are accurate and informative.
How does Deskhero's comprehensive search bar work with its AI capabilities?
When a search is made using the comprehensive search bar, Deskhero's AI capabilities analyze the query and suggest the most relevant information. This makes it easier for the customer service team to find the information they need to resolve customer queries.
* This article provides an example of how a fictive company in the Radio broadcasting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
