Airwaves Broadcasting uses Deskhero's ticket management feature to handle the large volume of customer queries they receive daily. The AI capabilities of Deskhero analyze the content of these tickets and suggest appropriate responses, drastically reducing the time spent on each ticket.
With the custom fields feature, Airwaves Broadcasting categorizes tickets based on their nature, such as technical, programming, or general inquiries. This allows them to assign tickets to the right department or individual, ensuring a faster response time.
Airwaves Broadcasting also leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI capabilities analyze this data and enhance search results, making it easier for the helpdesk team to find relevant information.
Deskhero's AI capabilities also help Airwaves Broadcasting in managing their user groups. By analyzing user behavior and ticket history, the AI can suggest changes in user group management, leading to more efficient handling of customer queries.
Lastly, Airwaves Broadcasting uses the REST API feature of Deskhero to integrate their existing systems with the platform. This seamless integration allows them to leverage the advanced AI capabilities of Deskhero across their entire helpdesk services.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities analyze the content of the tickets and suggest appropriate responses. This not only reduces the time spent on each ticket but also ensures that the responses are accurate and consistent.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts the latest information from your website and updates the knowledge base. The AI capabilities then analyze this data to enhance search results.
How can Deskhero's AI capabilities help in managing user groups?
By analyzing user behavior and ticket history, Deskhero's AI can suggest changes in user group management. This leads to more efficient handling of customer queries and improves overall helpdesk services.
* This article provides an example of how a fictive company in the Radio broadcasting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
