SoundWave Radio receives a high volume of customer queries daily, ranging from technical issues to program schedules. They use Deskhero's ticket management feature to organize and prioritize these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, drastically reducing the time spent on each ticket.
With the custom fields feature, SoundWave Radio categorizes tickets based on their nature, such as technical, programming, or general inquiries. This allows them to assign tickets to the right department or individual, ensuring a faster response time.
SoundWave Radio also leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI capabilities analyze this data and enhance search results, making it easier for the support team to find relevant information.
Deskhero's AI capabilities also help SoundWave Radio in managing their user groups. By analyzing user behavior and ticket history, the AI can suggest changes in user group management, leading to more efficient handling of customer queries.
Lastly, SoundWave Radio uses the REST API feature of Deskhero to integrate their existing systems with the platform. This seamless integration allows them to leverage the advanced AI capabilities of Deskhero across their entire customer support ecosystem.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies. This not only reduces the time spent on each ticket but also ensures that the responses are accurate and consistent.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts the latest information from your website and updates the knowledge base. The AI capabilities then analyze this data to enhance search results.
How can Deskhero's AI capabilities help in managing user groups?
By analyzing user behavior and ticket history, Deskhero's AI can suggest changes in user group management. This leads to more efficient handling of customer queries and improves overall customer support.
* This article provides an example of how a fictive company in the Radio broadcasting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
