SoundScape Distribution has an extensive knowledge base that includes policies, manuals, and presentations. Managing this information was a challenge until they started using Deskhero. The platform's structured data lists and custom fields have made it easy to organize and access their knowledge base.
Deskhero's AI capabilities have been instrumental in improving the quality of SoundScape's knowledge base. The platform uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate new knowledge base articles, ensuring that the knowledge base is always up-to-date and relevant.
The AI also enhances search results, making it easier for both the customer support team and customers to find the information they need quickly. This has led to improved customer satisfaction and reduced workload for the support team.
Additionally, the REST API allows SoundScape to integrate Deskhero with their existing systems, ensuring a seamless flow of information.
Overall, Deskhero's advanced AI capabilities have revolutionized SoundScape's knowledge base management, making it more efficient and effective.
How does Deskhero's AI improve the quality of the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate new knowledge base articles, ensuring that the knowledge base is always up-to-date and relevant.
How does Deskhero enhance search results in the knowledge base?
Deskhero uses AI to analyze the content of the knowledge base. This analysis improves the relevance of search results, making it easier to find the needed information quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero offers a REST API that allows it to be seamlessly integrated with existing systems.
* This article provides an example of how a fictive company in the Radio program production and distribution services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
