RadioWave receives numerous inquiries daily, from ad scheduling to pricing. To manage this, they implemented Deskhero's ticket management system. The AI capabilities of Deskhero analyze the content of incoming tickets, using OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response time.
With the help of Deskhero's custom fields and structured data lists, RadioWave was able to categorize and prioritize tickets effectively. The AI-powered comprehensive search bar allowed the support team to quickly find relevant information from previous tickets, knowledge base articles, and uploaded files like policies and manuals.
RadioWave also utilized Deskhero's website scraping feature to keep their knowledge base updated with the latest industry news and trends. The AI capabilities of Deskhero analyzed the scraped data and suggested new knowledge base articles, keeping their customers informed and engaged.
The REST API provided by Deskhero enabled RadioWave to integrate the platform with their existing systems seamlessly. This integration further enhanced the efficiency of their customer support, as the AI could leverage data from all systems to provide more accurate and relevant responses.
Overall, Deskhero's advanced AI capabilities have transformed RadioWave's customer support, making it more efficient and effective. They are now able to handle a higher volume of inquiries without compromising on the quality of support.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI analyses the content of incoming tickets and uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature collects data from specified websites. The AI then analyzes this data and suggests new knowledge base articles or updates to existing ones.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Radio, television, magazine, newspaper advertising industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
