AdVision handles a large number of client queries daily, ranging from ad placements to billing issues. To manage these efficiently, they implemented Deskhero's ticket management system. The AI capabilities of Deskhero analyze incoming tickets and suggest relevant replies based on OpenAI Embeddings from previous tickets and knowledge base articles, significantly reducing response times.
AdVision also utilized Deskhero's custom email domains and user groups features to streamline communication within the team and with clients. The AI-enhanced search bar allowed the team to quickly find relevant information from previous tickets, knowledge base articles, and uploaded files like contracts and ad guidelines.
Deskhero's website scraping feature was used by AdVision to keep their knowledge base updated with the latest industry news and trends. The AI capabilities of Deskhero analyzed the scraped data and suggested new knowledge base articles, ensuring their clients are always informed about the latest developments.
The REST API provided by Deskhero enabled AdVision to integrate the platform with their existing CRM and billing systems. This integration allowed the AI to leverage data from all systems to provide more accurate and relevant responses.
Overall, Deskhero's advanced AI capabilities have revolutionized AdVision's helpdesk services, making them more efficient and effective. They are now able to handle a larger volume of queries without compromising on the quality of service.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI analyses the content of incoming tickets and uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature collects data from specified websites. The AI then analyzes this data and suggests new knowledge base articles or updates to existing ones.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Radio, television, magazine, newspaper advertising industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
