RadWaste Solutions uses Deskhero's advanced AI capabilities to manage its customer support tickets. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduces the time spent by support agents on each ticket, improving their productivity and customer satisfaction.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets based on their urgency and complexity. This ensures that high-priority issues are addressed promptly, reducing downtime and potential risks associated with radioactive waste management.
Deskhero's comprehensive search bar, powered by AI, allows RadWaste Solutions to quickly find relevant information from their vast database of knowledge base articles and previous tickets. This feature is particularly useful for new support agents who may not be familiar with all aspects of the company's operations.
RadWaste Solutions also takes advantage of Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to maintain a unified view of their customer support operations, making it easier to track performance and identify areas for improvement.
Finally, the company uses Deskhero's user groups feature to create specialized teams for handling different types of customer queries. This ensures that each ticket is handled by an agent with the appropriate expertise, improving the quality of support provided to customers.
How does Deskhero's AI enhance the efficiency of customer support?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies for new tickets. This reduces the time spent by support agents on each ticket, improving their productivity and customer satisfaction.
How does Deskhero help in managing the priority of tickets?
Deskhero's custom fields and structured data lists allow companies to categorize and prioritize tickets based on their urgency and complexity. This ensures that high-priority issues are addressed promptly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems. This helps maintain a unified view of customer support operations, making it easier to track performance and identify areas for improvement.
* This article provides an example of how a fictive company in the Radioactive hazardous waste management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
