NuclearSafe uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files. This automated process saves significant time and effort, allowing the company to keep its knowledge base up-to-date with the latest information and best practices in radioactive waste management.
The company also uses Deskhero's website scraping feature to gather relevant information from external sources. This information is then used to enrich the company's knowledge base, providing support agents with a comprehensive resource for addressing customer queries.
Deskhero's AI also enhances the search functionality of the platform. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to improve search results. This allows NuclearSafe's support agents to quickly find the information they need, improving their efficiency and the quality of support provided to customers.
NuclearSafe uses Deskhero's kanban board to manage its customer support workflow. The board provides a visual representation of the status of each ticket, making it easier for the team to track progress and identify bottlenecks.
Finally, the company uses Deskhero's custom email domains feature to maintain a professional image in its communications with customers. This feature also helps to ensure that customer queries are directed to the appropriate department or individual within the company.
How does Deskhero's AI improve knowledge base management?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files, saving significant time and effort. It also enhances the search functionality, allowing support agents to quickly find the information they need.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows companies to gather relevant information from external sources. This information can be used to enrich the company's knowledge base, providing a comprehensive resource for addressing customer queries.
How does Deskhero's kanban board improve workflow management?
Deskhero's kanban board provides a visual representation of the status of each ticket, making it easier to track progress and identify bottlenecks in the customer support workflow.
* This article provides an example of how a fictive company in the Radioactive hazardous waste management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
