RadiationGuard uses Deskhero's advanced AI capabilities to enhance its customer support operations. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies for new tickets. This not only improves the efficiency of the support agents but also ensures consistent and accurate responses to customer queries.
The company uses Deskhero's custom fields and structured data lists to organize and manage its customer support tickets. This allows them to prioritize tickets based on their urgency and complexity, ensuring that critical issues are addressed promptly.
RadiationGuard also uses Deskhero's user groups feature to create specialized teams for handling different types of customer queries. This ensures that each ticket is handled by an agent with the appropriate expertise, improving the quality of support provided to customers.
The company leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to maintain a unified view of their customer support operations, making it easier to track performance and identify areas for improvement.
Finally, RadiationGuard uses Deskhero's knowledge base feature to provide its support agents with a comprehensive resource for addressing customer queries. The AI-enhanced search functionality allows agents to quickly find the information they need, improving their efficiency and the quality of support provided to customers.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies for new tickets. This reduces the time spent by support agents on each ticket, improving their productivity and customer satisfaction.
How does Deskhero help in organizing and managing customer support tickets?
Deskhero's custom fields and structured data lists allow companies to organize and manage their customer support tickets. This enables them to prioritize tickets based on their urgency and complexity, ensuring that critical issues are addressed promptly.
How does Deskhero's user groups feature improve the quality of support provided to customers?
Deskhero's user groups feature allows companies to create specialized teams for handling different types of customer queries. This ensures that each ticket is handled by an agent with the appropriate expertise, improving the quality of support provided to customers.
* This article provides an example of how a fictive company in the Radioactive hazardous waste management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
