ClearView Radiology, a renowned provider of radiology services, was facing challenges in managing their extensive knowledge base. They needed a solution that could help them organize their resources and make it easier for their customer support team to find the information they needed. They found the solution in Deskhero.
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allows the platform to find relevant content and enhance search results, making it easier for the ClearView Radiology team to find the information they need.
Additionally, Deskhero's AI can generate suggested replies based on the relevant content it finds. This has significantly reduced the time taken to respond to customer queries and improved the accuracy of the responses.
The custom fields and structured data lists provided by Deskhero have also helped ClearView Radiology to better organize their knowledge base. This has made it easier for them to manage their resources and improve their service delivery.
Overall, ClearView Radiology has seen a significant improvement in their knowledge base management and customer support process since implementing Deskhero. The advanced AI capabilities have not only improved efficiency but also enhanced the quality of their customer service.
How has Deskhero's AI enhanced the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content and enhance search results, making it easier for the team to find the information they need.
How has Deskhero improved the efficiency of the customer support team?
By providing suggested replies based on relevant content, Deskhero has significantly reduced the time taken to respond to customer queries and improved the accuracy of the responses.
How has Deskhero helped to improve the organization of the knowledge base?
Deskhero's custom fields and structured data lists have helped to better organize the knowledge base, making it easier to manage resources and improve service delivery.
* This article provides an example of how a fictive company in the Radiology services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
