Radiant Imaging Services, a leading provider of radiology services, was struggling with managing their growing volume of customer queries and complaints. They turned to Deskhero to help streamline their customer support process. With Deskhero's advanced AI capabilities, they were able to automate ticket management and provide faster, more accurate responses to customer queries.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allows the platform to find relevant content and generate suggested replies, significantly reducing the time taken to respond to customer queries.
Additionally, the AI-enhanced search results have made it easier for the Radiant Imaging Services team to find the information they need to resolve customer issues. This has resulted in a significant reduction in resolution times and an increase in customer satisfaction.
The custom fields and structured data lists provided by Deskhero have also helped Radiant Imaging Services to better organize their customer data. This has made it easier for them to track customer interactions and improve their service delivery.
Overall, Radiant Imaging Services has seen a significant improvement in their customer support process since implementing Deskhero. The advanced AI capabilities have not only improved efficiency but also enhanced the quality of their customer service.
How has Deskhero's AI improved response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content and generate suggested replies, significantly reducing the time taken to respond to customer queries.
How has Deskhero helped to improve customer satisfaction?
By providing faster, more accurate responses to customer queries and reducing resolution times, Deskhero has helped to increase customer satisfaction.
How has Deskhero improved the organization of customer data?
Deskhero's custom fields and structured data lists have helped to better organize customer data, making it easier to track customer interactions and improve service delivery.
* This article provides an example of how a fictive company in the Radiology services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
