RailGourmet receives a high volume of customer queries daily, ranging from menu inquiries to special dietary requests. The company uses Deskhero's AI capabilities to quickly and accurately respond to these tickets. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like menus and dietary guides to generate suggested replies.
Deskhero's AI also enhances the search results within the platform. When a support agent searches for a specific query, the AI uses the embeddings to find the most relevant content. This feature has significantly reduced the time agents spend on finding information, allowing them to focus more on resolving customer issues.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the AI always has the most recent data to work with when generating responses or enhancing search results.
Furthermore, RailGourmet uses Deskhero's custom fields and user groups features to categorize their tickets effectively. This allows them to prioritize and assign tickets to the right teams, improving their overall workflow.
Overall, Deskhero's advanced AI capabilities have enabled RailGourmet to provide faster and more accurate responses to their customers, improving their customer service experience.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. It analyzes this data to understand the context of the query and provides the most relevant response.
How does Deskhero's AI enhance search results?
When a support agent searches for a specific query, Deskhero's AI uses the embeddings to find the most relevant content. This makes the search process faster and more efficient.
How does Deskhero help in categorizing tickets?
Deskhero allows you to create custom fields and user groups. This helps in categorizing tickets effectively, allowing you to prioritize and assign them to the right teams.
* This article provides an example of how a fictive company in the Rail and Train Catering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
