RailFreight Express receives numerous customer inquiries daily, ranging from shipment tracking to service complaints. With Deskhero's ticket management feature, these inquiries are efficiently sorted and assigned to the appropriate support team members. The AI capabilities of Deskhero further enhance this process by analyzing previous tickets and suggesting the most relevant replies, significantly reducing response times.
The company also uses Deskhero's AI to optimize their knowledge base. The AI analyzes the content of uploaded files like policies, manuals, and presentations, as well as scraped website data, to generate comprehensive and relevant articles. This not only improves the quality of the knowledge base but also saves time and resources that would otherwise be spent on manual content creation.
Furthermore, RailFreight Express uses Deskhero's AI to enhance its search results. By leveraging OpenAI Embeddings, the AI can provide more relevant search results based on the context of the user's query. This has led to a significant improvement in customer satisfaction, as users can quickly find the information they need without having to navigate through irrelevant content.
Deskhero's REST API is another feature that RailFreight Express finds beneficial. It allows them to integrate Deskhero with their existing systems, creating a seamless workflow between different platforms. This integration has improved the efficiency of their operations and has made it easier for them to manage their customer support services.
Overall, the use of Deskhero's advanced AI capabilities has greatly improved RailFreight Express's customer support services. It has not only streamlined their processes but also enhanced the quality of their support, leading to higher customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI enhances ticket management by analyzing previous tickets and suggesting the most relevant replies. This reduces response times and improves the efficiency of the support team.
How does Deskhero's AI optimize the knowledge base?
Deskhero's AI analyzes the content of uploaded files and scraped website data to generate comprehensive and relevant articles for the knowledge base. This improves the quality of the knowledge base and saves time and resources on manual content creation.
How does Deskhero's AI enhance search results?
By leveraging OpenAI Embeddings, Deskhero's AI can provide more relevant search results based on the context of the user's query. This allows users to quickly find the information they need without having to navigate through irrelevant content.
* This article provides an example of how a fictive company in the Rail freight shipping industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
