CargoRail Solutions handles a high volume of customer inquiries daily. With Deskhero's ticket management feature, these inquiries are effectively categorized and delegated to the right support team members. The AI capabilities of Deskhero further augment this process by analyzing past tickets and suggesting the most pertinent replies, significantly decreasing response times.
The company also capitalizes on Deskhero's AI to enrich their knowledge base. The AI scrutinizes the content of uploaded documents such as policies, manuals, and presentations, as well as data scraped from websites, to generate detailed and relevant articles. This not only enhances the quality of the knowledge base but also conserves time and resources that would otherwise be spent on manual content generation.
Moreover, CargoRail Solutions employs Deskhero's AI to refine its search results. By using OpenAI Embeddings, the AI can deliver more relevant search results based on the context of the user's query. This has resulted in a considerable improvement in customer satisfaction, as users can swiftly find the information they need without having to sift through unrelated content.
Deskhero's REST API is another feature that CargoRail Solutions finds advantageous. It enables them to integrate Deskhero with their existing systems, fostering a seamless workflow between different platforms. This integration has boosted the efficiency of their operations and has simplified the management of their customer support services.
In conclusion, the adoption of Deskhero's advanced AI capabilities has significantly enhanced CargoRail Solutions' helpdesk services. It has not only streamlined their processes but also improved the quality of their support, leading to increased customer satisfaction.
How does Deskhero's AI enhance ticket management at CargoRail Solutions?
Deskhero's AI improves ticket management at CargoRail Solutions by analyzing past tickets and suggesting the most pertinent replies. This reduces response times and enhances the efficiency of the support team.
How does Deskhero's AI enrich the knowledge base at CargoRail Solutions?
Deskhero's AI enriches the knowledge base at CargoRail Solutions by scrutinizing the content of uploaded documents and data scraped from websites to generate detailed and relevant articles. This enhances the quality of the knowledge base and conserves time and resources on manual content generation.
How does Deskhero's AI refine search results at CargoRail Solutions?
By using OpenAI Embeddings, Deskhero's AI refines search results at CargoRail Solutions based on the context of the user's query. This allows users to swiftly find the information they need without having to sift through unrelated content.
* This article provides an example of how a fictive company in the Rail freight shipping industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
