RailFix Solutions receives numerous customer inquiries daily, ranging from simple questions about service schedules to complex technical issues. With Deskhero, they can manage these tickets effectively using the kanban board and user groups features. This allows them to categorize and prioritize tickets, ensuring that no customer query goes unanswered.
The company also benefits from Deskhero's custom fields and structured data lists, which allow them to tailor their ticketing system to their specific needs. They can create custom fields for specific rail models or types of repairs, making it easier for their support team to find the information they need quickly.
Deskhero's advanced AI capabilities play a crucial role in improving RailFix Solutions' customer support efficiency. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time it takes for the support team to respond to customer queries.
Furthermore, the AI-enhanced comprehensive search bar makes it easy for the support team to find relevant information from the knowledge base, previous tickets, and other resources. This not only speeds up the response time but also ensures that the information provided to the customers is accurate and helpful.
Overall, by using Deskhero, RailFix Solutions has been able to improve their customer support efficiency, reduce response times, and increase customer satisfaction.
How does Deskhero's AI capabilities help in improving response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This significantly reduces the time it takes for the support team to respond to customer queries.
Can Deskhero be customized to suit specific business needs?
Yes, Deskhero offers features like custom fields and structured data lists, which allow businesses to tailor the ticketing system to their specific needs.
How does Deskhero ensure the accuracy of the information provided to the customers?
Deskhero's AI-enhanced comprehensive search bar makes it easy for the support team to find relevant information from various resources. This ensures that the information provided to the customers is accurate and helpful.
* This article provides an example of how a fictive company in the Rail Maintenance and Repair Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
