TrackGuard Services has a vast knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and data scraped from their website. Managing this information and making it easily accessible to the support team was a challenge until they started using Deskhero.
With Deskhero, they can structure this data into lists and use custom fields to categorize it according to their needs. This makes it easier for their support team to find the information they need to answer customer queries.
Deskhero's AI capabilities further enhance this process. The AI uses OpenAI Embeddings from the knowledge base, previous tickets, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies and enhance search results, making it even easier for the support team to find the information they need.
Moreover, Deskhero's comprehensive search bar, powered by AI, allows the support team to quickly find relevant information from the knowledge base and other resources. This not only improves the speed at which they can respond to customer queries but also ensures the accuracy of the information provided.
By using Deskhero, TrackGuard Services has been able to improve their knowledge management process, leading to faster response times and increased customer satisfaction.
How does Deskhero's AI capabilities enhance the knowledge management process?
Deskhero's AI uses OpenAI Embeddings from the knowledge base, previous tickets, and other resources to find relevant content. This content is then used to generate suggested replies and enhance search results, making it easier for the support team to find the information they need.
Can Deskhero handle a large amount of data?
Yes, Deskhero can handle a large amount of data. It allows businesses to structure this data into lists and use custom fields to categorize it according to their needs.
How does Deskhero ensure the accuracy of the information provided to the customers?
Deskhero's comprehensive search bar, powered by AI, allows the support team to quickly find relevant information from the knowledge base and other resources. This ensures the accuracy of the information provided to the customers.
* This article provides an example of how a fictive company in the Rail Maintenance and Repair Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
