IronPath Maintenance receives a large number of customer queries every day. Managing these tickets and ensuring that each one is addressed in a timely manner was a challenge until they started using Deskhero.
With Deskhero, they can manage these tickets effectively using the kanban board and user groups features. This allows them to categorize and prioritize tickets, ensuring that no customer query goes unanswered.
Deskhero's AI capabilities play a crucial role in this process. The AI uses OpenAI Embeddings from previous tickets, the knowledge base, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, speeding up the response time.
Moreover, the AI-enhanced comprehensive search bar makes it easy for the support team to find relevant information from the knowledge base, previous tickets, and other resources. This not only speeds up the response time but also ensures that the information provided to the customers is accurate and helpful.
By using Deskhero, IronPath Maintenance has been able to streamline their ticket management process, reduce response times, and increase customer satisfaction.
How does Deskhero's AI capabilities help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, the knowledge base, and other resources to find relevant content. This content is then used to generate suggested replies, speeding up the response time.
Can Deskhero handle a large number of tickets?
Yes, Deskhero can handle a large number of tickets. It allows businesses to manage these tickets effectively using the kanban board and user groups features.
How does Deskhero ensure the accuracy of the information provided to the customers?
Deskhero's AI-enhanced comprehensive search bar makes it easy for the support team to find relevant information from various resources. This ensures that the information provided to the customers is accurate and helpful.
* This article provides an example of how a fictive company in the Rail Maintenance and Repair Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
