TransTrack Logistics deals with a high volume of customer queries and support tickets daily. Using Deskhero's AI capabilities, they can effectively manage these tickets, categorizing and prioritizing them based on urgency and relevance. This leads to improved response times and customer satisfaction.
Deskhero's AI also helps TransTrack to enrich their knowledge base by generating articles from various sources such as Word documents, PowerPoint presentations, and PDF files. This ensures that their customers have access to the most recent and relevant information, reducing the need for support tickets.
The AI-powered comprehensive search bar in Deskhero enables customers and support agents to quickly find the information they need. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, and other data, the search bar delivers highly relevant results.
Moreover, Deskhero's AI suggests replies for support agents based on the customer's query and past responses. This not only accelerates the response process but also maintains consistency in the company's communications.
TransTrack also uses Deskhero's REST API to seamlessly integrate the platform with their existing systems, creating a cohesive and efficient customer support infrastructure.
How does Deskhero's AI help manage support tickets?
Deskhero's AI uses OpenAI embeddings to understand the context and urgency of each ticket. It then categorizes and prioritizes them, ensuring that critical issues are addressed first.
How does Deskhero's AI enrich the knowledge base?
Deskhero's AI generates knowledge base articles from various sources like Word documents, PowerPoint presentations, and PDF files. This keeps the knowledge base updated and comprehensive, reducing the need for support tickets.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other data to understand the customer's query. It then suggests replies based on this understanding and past responses.
* This article provides an example of how a fictive company in the Railcar Loading & Unloading industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
