RailTech Innovations receives numerous customer queries daily, ranging from technical issues to inquiries about railcar specifications. They use Deskhero's ticket management feature to organize these queries effectively. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time spent by support agents on each ticket.
The custom fields feature allows RailTech to categorize tickets based on the type of railcar or the nature of the problem. This structured data list is then analyzed by the AI to further refine the suggested replies. As a result, the support team can provide more accurate and timely responses.
RailTech also leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website and other relevant sources. The AI capabilities of Deskhero use this scraped data to enhance the search results, making it easier for both customers and support agents to find the information they need.
Furthermore, RailTech uses Deskhero's REST API to integrate their existing systems with the platform. This seamless integration allows the AI to access more data, improving its ability to generate relevant replies and search results.
With Deskhero, RailTech Innovations has been able to improve the efficiency of their customer support, resulting in higher customer satisfaction and reduced operational costs.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts data from your website and other relevant sources. This data is used to update your knowledge base and enhance the AI's ability to generate relevant replies and search results.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate your existing systems with the platform. This integration enables the AI to access more data, improving its performance.
* This article provides an example of how a fictive company in the Railcar manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
