Transit Dynamics maintains a comprehensive knowledge base to support their customers and employees. They use Deskhero's knowledge base feature to organize and manage this information. The AI capabilities of Deskhero analyze the knowledge base articles and other uploaded files to enhance the search results, making it easier to find relevant information.
The company also uses Deskhero's custom email domains feature to handle customer queries. The AI analyzes the incoming emails and suggests replies based on the content of the knowledge base and previous tickets. This reduces the workload of the support team and ensures that customers receive prompt and accurate responses.
Transit Dynamics leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website and other relevant sources. The AI uses this scraped data to further improve the search results and suggested replies.
Furthermore, Transit Dynamics uses Deskhero's user groups feature to manage access to their knowledge base. The AI capabilities of Deskhero ensure that each user group sees the most relevant content based on their role and needs.
With Deskhero, Transit Dynamics has been able to improve the management of their knowledge base, resulting in better support for their customers and employees.
How does Deskhero's AI improve the search results of our knowledge base?
Deskhero's AI uses OpenAI Embeddings from knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to enhance the search results, making it easier to find the information you need.
Can Deskhero's AI suggest replies to emails?
Yes, Deskhero's AI can analyze incoming emails and suggest replies based on the content of your knowledge base and previous tickets. This reduces the workload of your support team and ensures that customers receive prompt and accurate responses.
Can we control who has access to our knowledge base with Deskhero?
Yes, Deskhero's user groups feature allows you to manage access to your knowledge base. You can create different user groups based on roles and needs, and the AI will ensure that each group sees the most relevant content.
* This article provides an example of how a fictive company in the Railcar manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
