Locomotive Solutions receives a high volume of customer queries every day. They use Deskhero's ticket management feature to handle these queries effectively. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time spent by support agents on each ticket.
The company also uses Deskhero's kanban board feature to visualize their ticket workflow. The AI capabilities of Deskhero enhance this visualization by highlighting the most urgent tickets and suggesting the most efficient order of handling them.
Locomotive Solutions leverages Deskhero's custom fields feature to categorize tickets based on the type of railcar or the nature of the problem. This structured data list is then analyzed by the AI to further refine the suggested replies and enhance the search results.
Furthermore, Locomotive Solutions uses Deskhero's REST API to integrate their existing systems with the platform. This seamless integration allows the AI to access more data, improving its ability to generate relevant replies and search results.
With Deskhero, Locomotive Solutions has been able to streamline their ticket management process, resulting in faster resolution times and higher customer satisfaction.
How does Deskhero's AI improve our ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies. The AI also enhances your ticket workflow visualization by highlighting the most urgent tickets and suggesting the most efficient order of handling them.
Can we categorize tickets with Deskhero?
Yes, Deskhero's custom fields feature allows you to categorize tickets based on various criteria, such as the type of railcar or the nature of the problem. The AI uses this structured data list to further refine the suggested replies and enhance the search results.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate your existing systems with the platform. This integration enables the AI to access more data, improving its performance.
* This article provides an example of how a fictive company in the Railcar manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
