TransRail Logistics, a leading provider of railway freight transportation, was struggling with managing their growing volume of customer support tickets. They turned to Deskhero to streamline their helpdesk services.
Using Deskhero's AI capabilities, TransRail was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allowed them to quickly find relevant content and generate suggested replies, significantly reducing response times.
The comprehensive search bar feature powered by AI also improved the efficiency of their customer support team. Instead of manually searching through multiple resources, the team could now get accurate search results in seconds.
Furthermore, the AI capabilities helped TransRail in generating knowledge base articles from various file types. This not only saved time but also ensured that the information was accurate and up-to-date.
Overall, Deskhero's advanced AI capabilities enabled TransRail Logistics to provide faster and more efficient customer support, leading to increased customer satisfaction.
How did Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities use OpenAI Embeddings to quickly find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This information is then used to generate suggested replies, significantly reducing the time it takes to respond to customer queries.
How does the AI-powered search bar work?
The AI-powered search bar uses advanced algorithms to search through all available resources quickly and accurately. It provides the customer support team with the most relevant results, saving them time and effort.
How does Deskhero help in generating knowledge base articles?
Deskhero's AI capabilities can generate knowledge base articles from various file types such as Word, PowerPoint, and PDF files. This ensures that the information in the knowledge base is accurate, comprehensive, and up-to-date.
* This article provides an example of how a fictive company in the Railway freight transportation providers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
