RailCargo Solutions, a prominent provider of railway freight transportation services, was looking for ways to optimize their helpdesk services. They chose Deskhero for its advanced AI capabilities.
Using Deskhero, RailCargo was able to leverage AI to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This allowed them to generate suggested replies and enhance search results, leading to faster and more accurate responses.
The AI capabilities also helped RailCargo in managing user groups and custom fields. This enabled them to provide personalized support to different customer groups, improving customer satisfaction.
Furthermore, the AI-powered search bar made it easy for the support team to find relevant information quickly, reducing the time spent on searching for information.
By implementing Deskhero, RailCargo Solutions was able to optimize their helpdesk services, improve response times, and enhance customer satisfaction.
How does Deskhero's AI help in providing personalized support?
Deskhero's AI capabilities help in managing user groups and custom fields, allowing for personalized support to different customer groups. This leads to improved customer satisfaction.
How does the AI-powered search bar improve efficiency?
The AI-powered search bar uses advanced algorithms to quickly and accurately find relevant information. This reduces the time spent on searching for information and increases the efficiency of the support team.
How does Deskhero's AI enhance search results?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results. This leads to faster and more accurate responses to customer queries.
* This article provides an example of how a fictive company in the Railway freight transportation providers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
