RailwayTech Maintenance deals with a wide range of issues related to railway infrastructure maintenance. The company receives numerous tickets daily, which were previously managed manually. With Deskhero's ticket management and AI capabilities, the helpdesk team can now handle tickets more effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This has significantly reduced the response time and improved the quality of responses.
The company also uses Deskhero's custom email domains feature to ensure that all communications are professional and consistent. The user groups feature allows the helpdesk team to communicate and collaborate effectively, improving the overall efficiency of the team.
RailwayTech Maintenance uses Deskhero's website scraping feature to gather information from various sources. This data is then used by the AI to enhance search results and provide more accurate responses to queries. The comprehensive search bar allows the team to quickly find the information they need.
The company has also benefited from Deskhero's knowledge base feature. The AI generates articles from Word, PowerPoint, and PDF files, making it easier for the team to create and update the knowledge base. This has improved the accessibility of information and reduced the time taken to resolve queries.
In conclusion, Deskhero's advanced AI capabilities have revolutionized the way RailwayTech Maintenance manages their helpdesk services. The platform has not only improved efficiency but also enhanced the quality of service provided to their clients.
How does Deskhero's AI improve the effectiveness of the helpdesk team?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This significantly reduces the response time and improves the quality of responses.
What benefits does the custom email domains feature provide?
The custom email domains feature ensures that all communications are professional and consistent, enhancing the company's image.
How does the knowledge base feature benefit the helpdesk team?
The knowledge base feature allows the helpdesk team to create and update articles easily. The AI generates articles from Word, PowerPoint, and PDF files, improving the accessibility of information and reducing the time taken to resolve queries.
* This article provides an example of how a fictive company in the Railway infrastructure construction and maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
