SignalPro Equipment deals with a large number of customer inquiries every day. They use Deskhero's advanced AI capabilities to manage these inquiries more efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies, significantly reducing the response time.
Additionally, SignalPro Equipment utilizes Deskhero's comprehensive search bar feature, which is enhanced by AI capabilities. This allows their support team to quickly retrieve relevant information from their vast database of product manuals, technical specifications, and troubleshooting guides. The AI's ability to understand context and relevance drastically improves the accuracy of search results.
Deskhero's AI also assists in maintaining SignalPro Equipment's knowledge base. It can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the knowledge base is always up-to-date with the latest product information and technical details.
The Kanban board feature of Deskhero is used by SignalPro Equipment to manage and track customer support tickets. The AI capabilities help in prioritizing the tickets based on urgency and relevance, leading to improved customer satisfaction.
Finally, SignalPro Equipment uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless flow of data. The AI capabilities play a crucial role here by analyzing the data and providing insights for better decision making.
How does the AI enhance the search function?
The AI enhances the search function by understanding the context and relevance of the search query. It uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to provide accurate and relevant search results.
How does the AI assist in managing customer support tickets?
The AI assists in managing customer support tickets by prioritizing them based on urgency and relevance. It uses OpenAI Embeddings to understand the context of the ticket and suggest the best course of action.
How does the AI help in maintaining the knowledge base?
The AI helps in maintaining the knowledge base by generating articles from Word, PowerPoint, PDF files, and scraped website data. It ensures that the knowledge base is always up-to-date with the latest product information and technical details.
* This article provides an example of how a fictive company in the Railway Signal Systems and Equipment Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
