TrackGuard Systems receives a high volume of customer inquiries and support requests. To manage these effectively, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies, significantly speeding up the response time.
Furthermore, TrackGuard Systems uses Deskhero's AI-enhanced comprehensive search bar to quickly find relevant information from their extensive database of product manuals, technical specifications, and troubleshooting guides. This drastically improves the accuracy and efficiency of their customer support.
Deskhero's AI also plays a vital role in maintaining TrackGuard Systems' knowledge base. It can generate articles from Word, PowerPoint, PDF files, and scrape data from the company's website. This ensures that the knowledge base is always updated with the latest product information and technical details.
TrackGuard Systems uses Deskhero's Kanban board feature to manage and track customer support tickets. The AI capabilities assist in prioritizing the tickets based on urgency and relevance, leading to improved customer satisfaction.
Lastly, TrackGuard Systems uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless flow of data. The AI capabilities play a crucial role here by analyzing the data and providing insights for better decision making.
How does the AI improve the ticket management process?
The AI improves the ticket management process by using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies. This speeds up the response time and improves the efficiency of the customer support team.
How does the AI assist in maintaining the knowledge base?
The AI assists in maintaining the knowledge base by generating articles from Word, PowerPoint, PDF files, and scraped website data. This ensures that the knowledge base is always updated with the latest product information and technical details.
How does the AI enhance the search function?
The AI enhances the search function by understanding the context and relevance of the search query. It uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to provide accurate and relevant search results.
* This article provides an example of how a fictive company in the Railway Signal Systems and Equipment Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
