TrackMaster Constructions receives numerous customer queries daily, ranging from project updates to technical inquiries. With Deskhero's advanced AI capabilities, the company can quickly generate suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This has significantly reduced the time spent on crafting responses, allowing the support team to handle more tickets within a shorter period.
The AI-powered search bar has also been instrumental in improving the efficiency of TrackMaster's support team. By leveraging OpenAI Embeddings, the search bar provides highly relevant results, making it easier for the support team to find the information they need to resolve customer inquiries.
Deskhero's AI capabilities extend to the creation of knowledge base articles. The platform can generate these articles from Word, PowerPoint, and PDF files, reducing the manual work required to maintain an up-to-date knowledge base. This feature has been particularly useful for TrackMaster, as they frequently update their policies and procedures.
Additionally, Deskhero's REST API has enabled TrackMaster to integrate the platform with their existing systems, further enhancing their customer support operations. The API allows them to automate various tasks, such as ticket creation and user group management, saving the team valuable time.
Overall, Deskhero's advanced AI capabilities have transformed TrackMaster's customer support operations, resulting in higher customer satisfaction rates and improved operational efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-powered search bar work?
The search bar leverages OpenAI Embeddings to provide highly relevant search results. It takes into account the context of the search query, making it easier to find the needed information.
Can Deskhero integrate with our existing systems?
Yes, Deskhero offers a REST API that allows you to integrate the platform with your existing systems. This enables you to automate various tasks, such as ticket creation and user group management.
* This article provides an example of how a fictive company in the Railway Track Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
