SteelWay Constructors deals with a large number of customer queries every day. Deskhero's AI capabilities have made it easier for them to manage these queries. The AI suggests replies based on previous tickets, knowledge base articles, and other resources, reducing the time spent on crafting responses.
The AI-powered search bar has been a significant asset for SteelWay. It provides highly relevant results, making it easier for the customer support team to find the information they need to resolve customer inquiries. This has greatly reduced the time taken to resolve each ticket, improving customer satisfaction.
Deskhero's AI also aids in creating knowledge base articles from Word, PowerPoint, and PDF files. This has been particularly beneficial for SteelWay, as they often need to update their knowledge base with new policies and procedures. The AI saves them the manual work of creating these articles, freeing up their time for other tasks.
Moreover, Deskhero's REST API has allowed SteelWay to integrate the platform with their existing systems. This has automated various tasks, such as ticket creation and user group management, leading to improved operational efficiency.
Overall, Deskhero's advanced AI capabilities have significantly improved SteelWay's customer support operations, leading to quicker resolution times and higher customer satisfaction rates.
How does Deskhero's AI assist in managing customer queries?
Deskhero's AI suggests replies based on previous tickets, knowledge base articles, and other resources. This reduces the time spent on crafting responses, allowing the customer support team to handle more queries within a shorter period.
How does the AI-powered search bar improve the customer support services?
The AI-powered search bar provides highly relevant results, making it easier for the customer support team to find the information they need to resolve customer inquiries. This reduces the time taken to resolve each ticket, improving customer satisfaction.
How does Deskhero's AI assist in creating knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This saves the manual work of creating these articles, freeing up the customer support team's time for other tasks.
* This article provides an example of how a fictive company in the Railway Track Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
