IronPath Railways receives a high volume of customer queries every day, which used to overwhelm their helpdesk team. With Deskhero's AI capabilities, they can now manage tickets more efficiently. The AI suggests replies based on previous tickets, knowledge base articles, and other resources, reducing the time spent on crafting responses.
The AI-powered search bar has been a game-changer for IronPath. It provides highly relevant results, making it easier for the helpdesk team to find the information they need to resolve customer inquiries. This has significantly reduced the time taken to resolve each ticket, improving customer satisfaction.
Deskhero's AI also assists in creating knowledge base articles from Word, PowerPoint, and PDF files. This has been particularly beneficial for IronPath, as they frequently need to update their knowledge base with new policies and procedures. The AI saves them the manual work of creating these articles, freeing up their time for other tasks.
Furthermore, Deskhero's REST API has allowed IronPath to integrate the platform with their existing systems. This has automated various tasks, such as ticket creation and user group management, leading to improved operational efficiency.
Overall, Deskhero's advanced AI capabilities have revolutionized IronPath's helpdesk operations, leading to quicker resolution times and higher customer satisfaction rates.
How does Deskhero's AI assist in ticket management?
Deskhero's AI suggests replies based on previous tickets, knowledge base articles, and other resources. This reduces the time spent on crafting responses, allowing the helpdesk team to handle more tickets within a shorter period.
How does the AI-powered search bar improve the helpdesk services?
The AI-powered search bar provides highly relevant results, making it easier for the helpdesk team to find the information they need to resolve customer inquiries. This reduces the time taken to resolve each ticket, improving customer satisfaction.
How does Deskhero's AI assist in creating knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This saves the manual work of creating these articles, freeing up the helpdesk team's time for other tasks.
* This article provides an example of how a fictive company in the Railway Track Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
