Locomotive Logistics uses Deskhero's AI to convert their knowledge base articles, manuals, and policies into structured data lists using OpenAI Embeddings. This has made it easier for the support team to find relevant information quickly, reducing the time spent on each ticket.
The AI also generates suggested replies based on previous tickets and the knowledge base. This feature has significantly reduced the time taken to respond to customer queries, improving customer satisfaction rates.
Locomotive Logistics also uses Deskhero's kanban board feature to manage their tickets. This has made it easier to track the progress of each ticket and ensure that no ticket is missed.
With Deskhero's comprehensive search bar, the support team can easily find the information they need. The AI enhances the search results by using the embeddings from the knowledge base, previous tickets, and uploaded files.
In conclusion, Deskhero's advanced AI capabilities have significantly improved Locomotive Logistics' customer support operations. They have been able to provide faster and more accurate responses to customer queries, improving their customer satisfaction rates.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI uses OpenAI Embeddings to convert knowledge base articles, manuals, and policies into structured data lists. It also generates suggested replies based on previous tickets and the knowledge base. This reduces the time taken to find relevant information and respond to customer queries.
How does the kanban board feature improve the management of tickets?
With Deskhero's kanban board feature, Locomotive Logistics can easily track the progress of each ticket and ensure that no ticket is missed. This improves their efficiency and ensures that all customer queries are addressed in a timely manner.
How does the AI enhance the search results?
The AI uses the embeddings from the knowledge base, previous tickets, and uploaded files to provide more relevant search results. This makes it easier for the support team to find the information they need.
* This article provides an example of how a fictive company in the Railway Yard Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
