RailTrack Solutions has a vast database of knowledge base articles, manuals, and policies. With Deskhero's AI capabilities, these documents are converted into structured data lists using OpenAI Embeddings. This has made it easier for the support team to find relevant information quickly, reducing the time spent on each ticket.
The AI also generates suggested replies based on previous tickets and the knowledge base. This feature has significantly reduced the time taken to respond to customer queries, improving customer satisfaction rates.
Deskhero's AI capabilities have also been used to enhance the search results. The AI uses the embeddings from the knowledge base, previous tickets, and uploaded files to provide more relevant search results. This has made it easier for the support team to find the information they need, further improving their efficiency.
RailTrack Solutions has also used Deskhero's custom fields and user groups features to better organize their support team. They have created custom fields for different types of issues and user groups for different teams. This has made it easier to assign tickets and track their progress.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of RailTrack Solutions' customer support operations. They have been able to provide faster and more accurate responses to customer queries, improving their customer satisfaction rates.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI uses OpenAI Embeddings to convert knowledge base articles, manuals, and policies into structured data lists. It also generates suggested replies based on previous tickets and the knowledge base. This reduces the time taken to find relevant information and respond to customer queries.
How does Deskhero's AI enhance the search results?
The AI uses the embeddings from the knowledge base, previous tickets, and uploaded files to provide more relevant search results. This makes it easier for the support team to find the information they need.
How have the custom fields and user groups features improved the organization of the support team?
RailTrack Solutions has created custom fields for different types of issues and user groups for different teams. This makes it easier to assign tickets and track their progress.
* This article provides an example of how a fictive company in the Railway Yard Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
