Trainyard Tech uses Deskhero's AI to scrape their website for relevant information. The AI then uses OpenAI Embeddings to convert this information into structured data lists. This has streamlined the process of finding and accessing relevant information, reducing the time spent on each ticket.
The AI also generates suggested replies based on previous tickets and the scraped website data. This has not only reduced the time taken to respond to customer queries but also improved the accuracy of the responses.
Trainyard Tech also uses Deskhero's custom email domains feature to manage their customer support emails. This has made it easier to track and manage customer queries, further improving their efficiency.
With Deskhero's comprehensive search bar, the support team can easily find the information they need. The AI enhances the search results by using the embeddings from the scraped website data, previous tickets, and uploaded files.
In conclusion, Deskhero's advanced AI capabilities have significantly improved Trainyard Tech's customer support operations. They have been able to provide faster and more accurate responses to customer queries, improving their customer satisfaction rates.
How does Deskhero's AI streamline the process of finding and accessing relevant information?
Deskhero's AI scrapes the company's website for relevant information and uses OpenAI Embeddings to convert this information into structured data lists. This makes it easier to find and access relevant information.
How does the AI improve the accuracy of the responses?
The AI generates suggested replies based on previous tickets and the scraped website data. This ensures that the responses are accurate and relevant to the customer's query.
How does the custom email domains feature improve the management of customer support emails?
With Deskhero's custom email domains feature, Trainyard Tech can easily track and manage customer support emails. This improves their efficiency and ensures that no customer query is missed.
* This article provides an example of how a fictive company in the Railway Yard Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
