CalfCo has a diverse customer base with varying needs and queries. They use Deskhero's ticket management system to efficiently handle customer requests. The AI capabilities of Deskhero allow CalfCo to automatically categorize and prioritize tickets based on their content, ensuring that urgent matters are dealt with promptly.
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles. This allows the system to suggest relevant replies to customer inquiries, significantly reducing the time spent by support staff on each ticket. The AI also enhances search results, making it easier for support staff to find relevant information.
CalfCo also utilizes Deskhero's custom fields and user groups features. These allow them to tailor their support system to their specific needs, further improving efficiency. The custom fields allow them to capture specific information about each ticket, while the user groups enable them to assign tickets to the right team members.
Deskhero's REST API allows CalfCo to integrate their customer support system with their existing software systems. This seamless integration further streamlines their operations, reducing the need for manual data entry and minimizing the risk of errors.
By leveraging Deskhero's advanced AI capabilities, CalfCo has been able to significantly improve their customer support. They have reduced their response times, improved the accuracy of their responses, and increased their overall customer satisfaction.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of tickets. It can identify key words and phrases to determine the nature and urgency of the issue, and categorize and prioritize the ticket accordingly.
How does Deskhero's AI suggest replies to customer inquiries?
The AI analyzes previous tickets and knowledge base articles using OpenAI Embeddings. It uses this information to suggest relevant replies to new inquiries, reducing the time spent by support staff on each ticket.
Can Deskhero's REST API integrate with any software system?
Yes, Deskhero's REST API is designed to be flexible and can integrate with a wide range of software systems. This allows you to seamlessly incorporate Deskhero into your existing operations.
* This article provides an example of how a fictive company in the Raising and Selling of Calves industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
