BovineBest has a vast amount of information in various formats - word documents, powerpoint presentations, pdf files, and website data. They use Deskhero's advanced AI capabilities to manage this information and make it easily accessible to their support staff.
Deskhero's AI uses OpenAI Embeddings to analyze the content of these files and website data. It identifies key words and phrases, and uses this information to generate knowledge base articles. These articles are then used to provide quick and accurate responses to customer inquiries.
BovineBest also uses Deskhero's comprehensive search bar feature. This allows their support staff to quickly find relevant information from the knowledge base articles, significantly reducing the time spent on each ticket.
Deskhero's custom email domains feature allows BovineBest to maintain a consistent brand image in their customer communications. It also helps to ensure that their emails are recognized by customers and not marked as spam.
By using Deskhero's advanced AI capabilities, BovineBest has been able to significantly improve their knowledge management. They have reduced the time spent on each ticket, improved the accuracy of their responses, and increased their overall customer satisfaction.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings to analyze the content of word documents, powerpoint presentations, pdf files, and website data. It identifies key words and phrases, and uses this information to generate knowledge base articles.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar allows support staff to search the entire knowledge base using key words or phrases. The AI enhances the search results by prioritizing the most relevant articles.
Can we use our own email domain with Deskhero?
Yes, Deskhero allows you to use your own email domain for customer communications. This helps to maintain a consistent brand image and ensures that your emails are recognized by customers.
* This article provides an example of how a fictive company in the Raising and Selling of Calves industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
