CattleCare uses Deskhero's kanban board feature to manage their customer support tickets. The AI capabilities of Deskhero allow them to automatically move tickets through different stages based on their status, ensuring that no ticket is overlooked.
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles. This allows the system to suggest relevant replies to customer inquiries, significantly reducing the time spent by support staff on each ticket. The AI also enhances search results, making it easier for support staff to find relevant information.
CattleCare also utilizes Deskhero's structured data lists and custom fields features. These allow them to capture specific information about each ticket and customer, which can be used to provide personalized support and improve customer satisfaction.
Deskhero's REST API allows CattleCare to integrate their customer support system with their existing software systems. This seamless integration further streamlines their operations, reducing the need for manual data entry and minimizing the risk of errors.
By leveraging Deskhero's advanced AI capabilities, CattleCare has been able to significantly streamline their operations. They have reduced their response times, improved the accuracy of their responses, and increased their overall customer satisfaction.
How does Deskhero's AI move tickets through different stages on the kanban board?
Deskhero's AI uses OpenAI Embeddings to analyze the status of tickets. It can identify key words and phrases to determine the current stage of the ticket, and automatically move it to the next stage when appropriate.
How does Deskhero's AI suggest replies to customer inquiries?
The AI analyzes previous tickets and knowledge base articles using OpenAI Embeddings. It uses this information to suggest relevant replies to new inquiries, reducing the time spent by support staff on each ticket.
Can Deskhero's REST API integrate with any software system?
Yes, Deskhero's REST API is designed to be flexible and can integrate with a wide range of software systems. This allows you to seamlessly incorporate Deskhero into your existing operations.
* This article provides an example of how a fictive company in the Raising and Selling of Calves industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
